Frequently Asked Questions
Everything you need to know about your Swiss Beauty experience.
Are Swiss Beauty products cruelty-free?
Yes, we are proud to be a 100% cruelty-free brand. We do not test our products or ingredients on animals at any stage of production.
How can I track my order status?
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to our carrier's website to monitor your delivery.
What is your return policy for makeup products?
Due to hygiene reasons, we only accept returns on products that are unopened and in their original packaging within 15 days of purchase. If you receive a damaged item, please contact our support team immediately.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Currently, we ship to over 20 countries. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.
How can I find the right shade for my skin tone?
We offer a virtual 'Shade Finder' tool on our website. Alternatively, you can view our detailed swatch galleries or contact our beauty consultants via live chat for personalized recommendations.